Using Databases at Best Buy †CIS Research Paper

Using Databases at Best Buy – CIS Research Paper Free Online Research Papers Databases within Organizations University of Phoenix Databases within Organizations Many organizations use databases to input, access, change, and retrieve valued data. According to Philip (2008), a database is defined as the Collection of data produced and retrieved by computer. A database program, as defined by Philip (2008), enables the computer to generate files of data and later search for and retrieve specific items or groups of items. Within an organization, the data is usually made up of information about the organizations inventory, customers, employees, sales reports, payroll, etc. According to CNN Money (2008), Best Buy is a company with about 150,000 employees. With this many locations, employees and customers, the company must make investments in database applications. Within some Best Buy stores, is a company called Geek Squad, which is a business of its own. The Geek Squad is an organization of employees with the intention of helping customers with computer problems including software, hardware and basic user errors. This company uses a database application called Star Phoenix, which helps the employees keep track of information pertaining to customers and computers. Star Phoenix is used to input the customers information as well and the computer information. The databases contains a large list of customer and computer data from everywhere in the United States. This enables only the Geek Squad employees to check-in the computer, change the status of the computer from in repair to repaired, input details about the processes used to fix the computer, and check-out the customer. Some computers must be sent out to a service center for further testing and repairs. This repair process can take about two to seven weeks to be returned to the store depending on where the computer is shipped to. The Star Phoenix application allows any Geek Squad employee to access the status and information about repairs done on the computer. This gives customers peace of mind, because they are able to call the Geek Squad and find out when they can pick up their computer. This database application allows the employees in the Geek Squad to assist costumers when needed and to help communicate across the county to other Geek Squad employees and repair centers. Another beneficial feature of Star Phoenix is sending and receiving repaired computers for the Best Buy store and customers. When a computer is shipped out, it must go through the shipping process. This is started by first entering the customer and his or her computer, if the computer has had multiple problems or can be diagnosed to be sent out, the employee must send the computer to the repair center. When the employee inputs the information to send out the computer, a few document print out. One of the documents must be signed by the customer, and the others are used to label the box for shipment. After the documents are printed and the customer signs one, the employee will box up the computer and send it to the repair center the next day via UPS. When a computer is delivered from the repair center, the employees will go into the application, Star Phoenix, and receive the package. This lets the repair center know that they physically received the computer in the store. Receiving a package also sends an automatic phone call to the customer to let them know the computer is at their Best Buy store and can pick up the computer. Although Star Phoenix is an accommodating application to the Geek Squad, a couple improvements can be made within the database application. First, this application must have a master data management strategy to eliminate duplicated and replicated data. When an employee searches for a customer based on a new phone number, they create a replicate in the system. The database contains many names, addresses, phone numbers, computer models, etc. When a customers name is replicated, the employees run the risk of entering incorrect data. When the customer comes back to pick up his or her computer, the other employees might not know where to find it because they are looking for the wrong computer. This creates confusion and upset customers. If a master data management application were involved, this could alleviate some of the major problems within this small company. Another improvement is who can access the information within the database. Some Best Buy customer service employees are not able to access the Star Phoenix application if a customer calls and the Geek Squad employees are busy. This causes the customer to either wait on the phone for an available Geek Squad employee or have an employee call them back. Customer service representatives should have access to the basic information within the application; this way the customer can find out the status of their computer and ensures the accuracy of information given by the customer service representative. In conclusion, the Star Phoenix database/application is a very powerful application if used correctly. This application has helped customers, employees, and the whole Geek Squad company. Star Phoenix helps employees input, access, change, and retrieve valued data which in turn helps their customers. References database World Encyclopedia. Philips, 2008. Oxford Reference Online. Oxford University Press. Apollo Group. Retrieved April 17, 2009. Available from Stair, R., Reynolds, G. (2006). Fundamentals of Information Systems Third Edition. Retrieved April 17, 2009. Available from https://ecampus.phoenix.edu/content/eBookLibrary2/content/eReader.aspx?assetMetaId=40c49ad5-1e2d-46ea-bc8d-a11fbe9e78eaassetDataId=93378648-c2ed-4323-8abc-d04e8dda5728 CNNMoney (2008). BBY Company Information. Retrieved April 17, 2009 from http://money.cnn.com/quote/snapshot/snapshot.html?symb=BBY Research Papers on Using Databases at Best Buy - CIS Research PaperIncorporating Risk and Uncertainty Factor in CapitalResearch Process Part OneThe Project Managment Office SystemNever Been Kicked Out of a Place This NiceLifes What IfsOpen Architechture a white paperBionic Assembly System: A New Concept of SelfInfluences of Socio-Economic Status of Married MalesThe Relationship Between Delinquency and Drug UseTwilight of the UAW

A Tongue-Twisting Language Arts Lesson Plan

A Tongue-Twisting Language Arts Lesson Plan Peter Piper Picked a Peck of Pickled Peppers! She Sells Seashells by the Seashore! Toy Boat! Toy Boat! Toy Boat! Try saying these words several times quickly and youll see why tongue twisters can be a totally terrific part of your Language Arts curriculum. Not only are they silly, but these funny phrases focus on phonics, parts of speech, oral language, alliteration, reading, writing, and more. First, pique the childrens interest by introducing them to some of the more well-known tongue twisters. Challenge the children to say each phrase five times fast. Toy Boat is a great one because it sounds easy, but its actually quite difficult to repeat it fast. Try it yourself and see! Next, read a tongue-twisting book such as Twimericks, Dr. Seuss Oh Say Can You Say?, or Worlds Toughest Tongue Twisters. The kids will love watching you struggle through the tongue-tickling phrases from these books. You will probably have to stop every so often to give the kids a chance to practice the twisters. Its simply too irresistible to them if they have to wait. After the book, introduce the concept of alliteration. If you teach students in second grade or older, they will probably be able to handle this big word. In fact, it is a third grade academic standard in my district that all students know alliteration and begin to apply it in their writing. Alliteration simply means the repetition of the beginning sound in two or more words together. Younger students can build on the letter decoding skills included in tongue twisters by reading phonics poems in books such as the Phonics Through Poetry series. These poems are a little different than traditional tongue twisters, but they are a fun way to practice certain beginning sounds, rhymes, digraphs, and more. You may also want to discuss what makes these sentences and phrases so difficult to pronounce quickly. To build in writing practice, the students will have a blast building their own tongue twisters. To start, you can have the kids make four columns on their papers: one for adjectives, one for nouns, one for verbs, and one for other parts of speech. To determine the letter for their twisters, I usually just have them pick one of their initials. This gives them a little bit of free choice, but also ensures that you dont get 20 twisters of the same letter. After the children brainstorm approximately 10-15 words for each column that begin with their chosen letters, they can start putting together their twisters. I stipulate that they have to write complete sentences, not simple phrases. My students got so carried away that many of them asked if they could make more than one. I even had one child who made 12! To culminate the tongue twisting lesson, I have the kids write one twister on the bottom of a page and illustrate it above. These make a great project to post on a bulletin board because the children will love reading each others sentences and trying to say them five times fast. Give this tongue-twisting lesson a try and its sure to become one of your favorite lessons to teach each year. Yes, its a little silly and full of giggles, but at the end of the day, the kids really will have gained valuable language arts skills.